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There has been a mechanical breakdown of the chlamydia and gonorrhoea testing platform. The machine has now been fixed and we are working through a backlog of results. You will still be contacted with your results although there will be a delay with some test results. Please accept our apologies for the inconvenience caused.

Contact us

27.06.24 We are aware of an outdated Covid message that plays when you are on hold and we are in the process of getting this amended. We apologise for any inconvenience this causes. 

For general enquiries you can complete the form below with your query and we'll aim to get back to you within 24 hours (Monday - Friday). Please note that we cannot give advice about specific symptoms or infections, this email box is managed by non-clinical staff and clinical information will not be responded to. We suggest that you do not give details of any issues of a personal nature (you can read our privacy policy here).

Booking Line Information

To make an appointment please contact our booking and information line on 01904721111. Booking line opening times:

Monday to Thursday - 8:15am to 5:00pm

Friday - 8:15am to 3:30pm

Saturday - 9:15am to 12:15pm

17 and Under Texting Service

If you are aged 17 and under you can text us on  07973775692. This line is open Monday to Friday, 8:15am to 3:30pm.

Please include your full name, date of birth, and address when you send us a text. 

Clinic Information

If you would like information or advice about sexual health services in North Yorkshire and York visit our clinics page.


If you have any compliments or concerns about YorSexualHealth please ask to speak to the nurse in charge or contact York and Scarborough Teaching Hospitals NHS Foundation Trust's Patient Advice and Liaison Service (PALS) on 01904726262 or by emailing PALS.

You Said, We Did

We welcome comments, suggestion and feedback from members of the public, service users, staff members and partner organisations. Simply click here to complete a form to let us know about your experiences and how we can make further improvements. If you would like to be kept updated about ‘What we did’ with your suggestion, simply include your email address and we will be in touch.

To email YorSexualHealth please use the following form: