Important information about the Coronavirus (COVID-19)

In order to help reduce the spread of Coronavirus (COVID-19) we are offering telephone appointments and postal tests/treatments whenever possible. If you need to be seen in a clinic this can be arranged after you have spoken with a nurse on the phone.

 We are now again open Saturday York Monkgate , 9-12 noon.

We offer Urgent Same Day Access Appointments and Routine Planned Appointments. Please call 01904 721111 (8:15am - 6pm) Monday to Thursday and 8:15am to 4pm Friday to arrange a discussion with one of our clinical staff and they will arrange an appointment for you. Our 'contact us' option on the website can be used but there may be some delays in responding to non-urgent queries. 

If you are under 18 and/or are living in a situation where you are unable to safely call us, please text us on 07980 973337. We will reply to you within 1 - 2 working days. Please note that this texting service is not for routine enquiries. If you feel your safety is at risk please contact the Police.

If you are 18 and under and live in York there are now planned appointments and same day access slots available on a Monday 4pm-7pm, call 01904 721111 or text 07973 775692 to make an appointment.

ONLINE SERVICES - free condoms are available via the website for residents of York and North Yorkshire. Online testing is available for those most at risk of STIs or who have been advised to do a test

Please note that ALL patients, visitors and staff are required to wear a mask or face covering in all NHS buildings. If you do not have your own face covering we can provide you with a mask when you attend your pre-arranged appointment. Thank you for your understanding.

 

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For information on coronavirus (COVID-19), please visit https://www.yorsexualhealth.org.uk/coronavirus-corvid-19-information/

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Accessibility

Accessibility statement

This Accessibility Statement covers York Teaching Hospital NHS Foundation Trust website www.yorsexualhealth.org.uk

This website is run by York Teaching Hospital NHS Foundation Trust.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

In many browsers, you can zoom by holding CTRL and pressing + or - .  Some browsers also support zooming by holding CTRL and using the mouse scroll wheel. Please see your specific browser help pages if you are having difficulty.

AbilityNet also has advice on making your device easier to use if you have a disability. 

How accessible this website is 

We want as many people as possible to be able to use this website but we know some parts of this website are not fully accessible:

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please:

We’ll consider your request and get back to you within 21 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the Communications Team. We will need to know the details of the page you are looking at, information you thought should be clearer and anything else you think would help us to improve it.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

York Teaching Hospital NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due the non-compliances and exemptions listed below.

Non-compliance with the accessibility regulations

1. On some pages the colour of the text and the colour of the background are not in sufficient contrast to each other. This doesn’t meet WCAG 2.1 success criteria 1.4.3 (Contrast, minimum).

We will work with our web provider to fix this issue by March 2021.

2. Some of our page titles are long, causing a technical fail on descriptive titles for web pages, which requires titles to be short. In most cases, this is related to names of clinical procedures.

We are not going to fix this, as the content is still understandable, and changing titles might cause compliance issues.

3. Some images and buttons do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all non-decorative images by September 2021. The WCAG criteria makes a distinction about non-text content that is “pure decoration” and “used only for visual formatting”, so long as it is implemented in a way that it can be ignored by assistive technology like screen readers.

When we publish new content we’ll make sure our use of images meets accessibility standards.

4. Some images contain text that does not meet minimum colour contrast requirements.

Images with insufficient colour contrast are not compliant with WCAG guideline 1.4.3. We will correct the contrast on these images over time as we review each page.

5. We are aware that some link text doesn't make sense when read on its own (for example 'click here') and on some pages there are multiple links with the same link text but different destinations on one page. This can introduce confusion for keyboard and screen reader users. This fails WCAG 2.1 success criterion 2.4.4 (link purpose (in context)).

We plan to fix this as we renew and refresh each page of the website. 

6. Some of the page content is not labelled as being in the body, main, header or footer sections of the page. This may lead to confusing or inaccurate screen reader output. This does not meet WCAG success criterion 1.3.1 (Info and Relationships).

We plan to fix this as we renew and refresh each page of the website. 

Disproportionate burden

Navigation and accessing information

There is no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option). This fails WCAG 2.1 success criterion 2.4.1 (bypass blocks). 

Our website is based on an open-source content management system and we believe it would be a disproportionate burden to amend this. We will continue to work with our third-party CMS supplier to understand whether this can be addressed in a proportionate way.

Content that’s not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now. The law calls these exemptions.

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Some of our older PDFs and documents don’t meet accessibility standards.

We don't intend to make some documents that are non essential to providing our services accessible. However, we know some of our PDFs and other documents are essential to providing our services, such as our patient information leaflets. We plan to replace these key documents with new PDFs which meet accessibility standards as soon as they due for renewal.

Any new PDFs or documents we publish that are essential to accessing our services will meet accessibility standards.

Useful information about ways to make Acrobat documents more accessible is provided on Adobe’s website. Further information can be found on Adobe pages on accessibility.

Preparation of this accessibility statement

This statement was prepared 8 September 2020. It will be reviewed no later than 30 December 2021.

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