We are experiencing a high demand for our services and we are working hard to make sure that you are seen as quickly as possible.

Our colleagues on the phone lines will need to ask questions to help ensure that our urgent appointments are available for those who are most unwell.

Patients with non-urgent issues may wait a little longer for an appointment but most will still be seen within 14 days.

Your GP may be able to help with your contraception needs.  

Please be patient with our colleagues and thank you for your understanding.

 

We are open if you require Sexual health/Contraception care, please continue to call our central booking line on 01904 721111 and press option 1.

Central booking line is open from - Monday – Thursday 8:15am – 5pm & Friday 8:15am – 4pm. Saturday 9am-12pm.

You will be assessed by our team and one of our nurses may call you to discuss the best way to get you the care you require.

If you are aged 17 and under, you can text us on 07973 775692 to make an appointment Monday-Thursday 8.15am-5pm and Friday 8.15am-4pm.

 If you are unable to speak on the phone for any other reason (i.e. hearing impairment or at risk within your home) you can email us on www.yorsexualhealth.org.uk/york/contact-us/

If you require a STI screen only and you have no symptoms you may prefer to order a testing kit online from the website

https://www.yorsexualhealth.org.uk/sexually-transmitted-infections-stis/postal-testing/

 

 

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For information on coronavirus (COVID-19), please visit https://www.yorsexualhealth.org.uk/coronavirus-corvid-19-information/

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You said, we did!

You said, we did!

We really appreciate it when you take the time to share your feedback with us, it helps us to improve our service.

One of our service users took the time to contact us about our clinic at Dyneley House Surgery. They told us that when they made their appointment they were advised it was at Dyneley House Surgery. So as advised,  they attended the surgery only to be told the clinic was in a different building: Dyneley House Barn which is located at the end of the car park.

We are making improvements to the signage at our clinics and following this feedback our receptionists are now advising service users where the barn is located, at the back of the car park. We have also updated the clinic page with clearer directions and are in the process of adding photos of each clinic to our website.

To find out more about the changes we've made on the back of your feedback, or to let us know what you think click here.

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