19.10.2021 Our booking phone line is now up and running again


We are experiencing a high demand for our services and we are working hard to make sure that you are seen as quickly as possible.

Our colleagues on the phone lines will need to ask questions to help ensure that our urgent appointments are available for those who are most unwell.

Patients with non-urgent issues may wait a little longer for an appointment but most will still be seen within 14 days.

Your GP may be able to help with your contraception needs.  

Please be patient with our colleagues and thank you for your understanding.


We are open if you require Sexual health/Contraception care, please continue to call our central booking line on 01904 721111 and press option 1.

Central booking line is open from - Monday – Thursday 8:15am – 5pm & Friday 8:15am – 3:30pm. Saturday 9am-12pm.

You will be assessed by our team and one of our nurses may call you to discuss the best way to get you the care you require.

If you are aged 17 and under, you can text us on 07973 775692 to make an appointment Monday-Thursday 8.15am-5pm and Friday 8.15am-3:30pm.

 If you are unable to speak on the phone for any other reason (i.e. hearing impairment or at risk within your home) you can email us on www.yorsexualhealth.org.uk/york/contact-us/

If you require a STI screen only and you have no symptoms you may prefer to order a testing kit online from the website





For information on coronavirus (COVID-19), please visit https://www.yorsexualhealth.org.uk/coronavirus-corvid-19-information/

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Other services and resources

HIV information leaflets:

Our HIV team have produced leaflets on the key things you should know about HIV: 

Yorkshire MESMAC:

Yorkshire's oldest and largest sexual health charity. They can offer 1-2-1 over the phone support around HIV and sexual health. Please keep an eye on their website and social media for updates on face to face services (including rapid HIV testing). 


Terrence Higgins Trust:

Resources and information about HIV and sexual health. 


British HIV Association (BHIVA):

The UK association representing professionals in HIV care. Their website provides the latest updates on HIV guidelines and research (including updates on HIV and COVID-19). 


Order condoms online: 

If you are a man who has sex with men, a young LGBTQ+ person or from an African community, you can order free condoms online from Yorkshire MESMAC.

If you are aged 16-24, you can order free condoms online from YorSexualHealth

All condoms will arrive in discreet packaging. 

General mental health services:

NHS community mental health services in York including therapies, substance misuse support and outreach. 

York Mind who provide local mental health resources and support. 

Live Well York:

Local information and advice for adults and families including healthy living and community activities.


Healthwatch York: 

Representing the people of York in helping them influence local health and social care services. 



Visit the York City Council website for more information on affordable housing, council housing and more. 


Citizens Advice: 

Free, confidential and impartial advice on issues such as debt, benefits, employment and housing.