Important information about the Coronavirus (COVID-19)

Until further notice all of our Queue & Wait, Test & Go and routine appointment services are suspended to help reduce the spread of Coronavirus (COVID-19) and to enable some of our staff to be re-deployed. This means that you are unable to be seen in the clinic without talking to our central booking team first.

Please call 01904 721111 to arrange a discussion with one of our clinical staff. If you feel the issue is URGENT e.g. you need emergency contraception, HIV post-exposure treatment or have new and significant symptoms, please let the booking team know.

Clinic Closures - As from week commencing 23rd March we will only operate clinics in York, Selby, Harrogate, Scarborough, Northallerton, Catterick and Skipton - all other clinics are temporarily suspended.

ONLINE SERVICES - free STI testing and condoms are available via the website for residents of York and North Yorkshire


For information on coronavirus (COVID-19), please visit

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What will happen when I first arrive?

What will happen when I first arrive?

When you first arrive for the walk-in service please pick up a number from reception, then have a seat and wait for your number to be called by a receptionist.

The receptionist will then take a few details from you and ask you to read a short list of options about why you’ve come into clinic. It’s really important to point to the right option for you so that we can make sure you see the right member of the clinic team. This helps to make your visit as smooth as possible. If you would prefer to see a male or female nurse or doctor, let the receptionist know and we will do our best to arrange this.

Once you’ve done this you will be added to the queue to see the next available member of the clinic team according to your needs.