19.10.2021 Our booking phone line is now up and running again


We are experiencing a high demand for our services and we are working hard to make sure that you are seen as quickly as possible.

Our colleagues on the phone lines will need to ask questions to help ensure that our urgent appointments are available for those who are most unwell.

Patients with non-urgent issues may wait a little longer for an appointment but most will still be seen within 14 days.

Your GP may be able to help with your contraception needs.  

Please be patient with our colleagues and thank you for your understanding.


We are open if you require Sexual health/Contraception care, please continue to call our central booking line on 01904 721111 and press option 1.

Central booking line is open from - Monday – Thursday 8:15am – 5pm & Friday 8:15am – 3:30pm. Saturday 9am-12pm.

You will be assessed by our team and one of our nurses may call you to discuss the best way to get you the care you require.

If you are aged 17 and under, you can text us on 07973 775692 to make an appointment Monday-Thursday 8.15am-5pm and Friday 8.15am-3:30pm.

 If you are unable to speak on the phone for any other reason (i.e. hearing impairment or at risk within your home) you can email us on www.yorsexualhealth.org.uk/york/contact-us/

If you require a STI screen only and you have no symptoms you may prefer to order a testing kit online from the website





For information on coronavirus (COVID-19), please visit https://www.yorsexualhealth.org.uk/coronavirus-corvid-19-information/

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What will happen when I first arrive?

What will happen when I first arrive?

When you first arrive for the walk-in service please pick up a number from reception, then have a seat and wait for your number to be called by a receptionist.

The receptionist will then take a few details from you and ask you to read a short list of options about why you’ve come into clinic. It’s really important to point to the right option for you so that we can make sure you see the right member of the clinic team. This helps to make your visit as smooth as possible. If you would prefer to see a male or female nurse or doctor, let the receptionist know and we will do our best to arrange this.

Once you’ve done this you will be added to the queue to see the next available member of the clinic team according to your needs.