Important information about the Coronavirus (COVID-19)

Until further notice all of our Queue & Wait, Test & Go and routine appointment services are suspended to help reduce the spread of Coronavirus (COVID-19) and to enable some of our staff to be re-deployed. Although we have limited capacity we are still trying to help as many people over the phone as we can and if you need to be seen in a clinic this can be arranged after you have spoken with one of our nurses.

Please call 01904 721111 (9am - 3pm) Monday to Friday to arrange a discussion with one of our clinical staff. If you feel the issue is URGENT e.g. you need emergency contraception, HIV post-exposure treatment or have new and significant symptoms, please let the booking team know. Our 'contact us' option on the website can be used but there may be some delays in responding to non-urgent queries. 

If you are under 18 or are living in a situation where you are unable to call us, please text us on 07980 973337. We will reply to you within 1 - 2 working days. If you feel your safety is at risk please contact the Police.

Clinic Closures -  we are currently only operating clinics in York, Selby, Harrogate, Scarborough, Northallerton, Catterick and Skipton - all other clinics are temporarily suspended.

Please note that ALL patients, visitors and staff are required to wear a mask or face covering in all NHS buildings. If you do not have your own face covering we can provide you with a mask when you attend your pre-arranged appointment. Thank you for your understanding.

ONLINE SERVICES - free condoms are available via the website for residents of York and North Yorkshire. Online testing is available for those most at risk of STIs or who have been advised to do a test

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For information on coronavirus (COVID-19), please visit https://www.yorsexualhealth.org.uk/coronavirus-corvid-19-information/

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What happens when I see a doctor or nurse?

What happens when I see a doctor or nurse?

Once you have reached the front of the walk-in queue you will be called from the waiting room by a doctor or nurse. They will take you to a separate room where the consultation will take place.

Sometimes there may be medical and nursing students in the clinic. It is important for their training that students have the chance see clinic consultations and examinations. If there are students in the clinic you will be asked whether you would be comfortable for them to be present in your consultation or examination. If you’d prefer not, that’s fine and this won’t affect your care in the clinic.