We are experiencing a high demand for our services and we are working hard to make sure that you are seen as quickly as possible.

Our colleagues on the phone lines will need to ask questions to help ensure that our urgent appointments are available for those who are most unwell.

Patients with non-urgent issues may wait a little longer for an appointment but most will still be seen within 14 days.

Your GP may be able to help with your contraception needs.  

Please be patient with our colleagues and thank you for your understanding.

 

We are open if you require Sexual health/Contraception care, please continue to call our central booking line on 01904 721111 and press option 1.

Central booking line is open from - Monday – Thursday 8:15am – 5pm & Friday 8:15am – 4pm. Saturday 9am-12pm.

You will be assessed by our team and one of our nurses may call you to discuss the best way to get you the care you require.

If you are aged 17 and under, you can text us on 07973 775692 to make an appointment Monday-Thursday 8.15am-5pm and Friday 8.15am-4pm.

 If you are unable to speak on the phone for any other reason (i.e. hearing impairment or at risk within your home) you can email us on www.yorsexualhealth.org.uk/york/contact-us/

If you require a STI screen only and you have no symptoms you may prefer to order a testing kit online from the website

https://www.yorsexualhealth.org.uk/sexually-transmitted-infections-stis/postal-testing/

 

 

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For information on coronavirus (COVID-19), please visit https://www.yorsexualhealth.org.uk/coronavirus-corvid-19-information/

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What happens when I see a doctor or nurse?

What happens when I see a doctor or nurse?

Once you have reached the front of the walk-in queue you will be called from the waiting room by a doctor or nurse. They will take you to a separate room where the consultation will take place.

Sometimes there may be medical and nursing students in the clinic. It is important for their training that students have the chance see clinic consultations and examinations. If there are students in the clinic you will be asked whether you would be comfortable for them to be present in your consultation or examination. If you’d prefer not, that’s fine and this won’t affect your care in the clinic.