19.10.2021 Our booking phone line is now up and running again

 

We are experiencing a high demand for our services and we are working hard to make sure that you are seen as quickly as possible.

Our colleagues on the phone lines will need to ask questions to help ensure that our urgent appointments are available for those who are most unwell.

Patients with non-urgent issues may wait a little longer for an appointment but most will still be seen within 14 days.

Your GP may be able to help with your contraception needs.  

Please be patient with our colleagues and thank you for your understanding.

 

We are open if you require Sexual health/Contraception care, please continue to call our central booking line on 01904 721111 and press option 1.

Central booking line is open from - Monday – Thursday 8:15am – 5pm & Friday 8:15am – 3:30pm. Saturday 9am-12pm.

You will be assessed by our team and one of our nurses may call you to discuss the best way to get you the care you require.

If you are aged 17 and under, you can text us on 07973 775692 to make an appointment Monday-Thursday 8.15am-5pm and Friday 8.15am-3:30pm.

 If you are unable to speak on the phone for any other reason (i.e. hearing impairment or at risk within your home) you can email us on www.yorsexualhealth.org.uk/york/contact-us/

If you require a STI screen only and you have no symptoms you may prefer to order a testing kit online from the website

https://www.yorsexualhealth.org.uk/sexually-transmitted-infections-stis/postal-testing/

 

 

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For information on coronavirus (COVID-19), please visit https://www.yorsexualhealth.org.uk/coronavirus-corvid-19-information/

Professionals

Condom Ordering

We are currently experiencing problems with the supply of flavoured and large condoms. Please be aware that you may be sent Regular condoms in place of your preferred order.

We apologise for any inconvenience caused.


Please refer to the YSH condom distribution service information document for details about the service and eligibility

You cannot continue with your order untill you have confirmed all staff distributing condoms have:

  • Manager’s approval
  • Appropriate DBS (Disclosure and Barring Service) check
  • Appropriate Safeguarding training
  • Up to date CDS training - click here for training details
  • Please contact us if you have any queries or are unable to comply with these requirements

Please confirm that your organisation is fully compliant with the above

N.B. Free condom demonstrators will be given to all individuals trained within the service.

There will be no charge to you for condoms and lubricant ordered within the CDS; all product and delivery costs will be met by YorSexualHealth.

If your order value is close to the threshold for free delivery you will be prompted to order an additional product to avoid the £6-50 delivery charge.

In order to minimise unnecessary costs and wastage, the CDS will routinely offer a limited choice of products: – a choice of three sizes of latex condom, mixed flavours and sachets of lubricant. A full range of condom types and associated products will be available through the Specialist Sexual Health Service (SSHS) and Community Outreach Services.

Due to the high cost of non-latex condoms (approximately £35-00 per box as opposed to £6-50), these will not routinely be available for you to order. If you have a patient/service user with a confirmed latex allergy, or would like a small supply for those who think they may have an allergy, you will be able to request non-latex condoms direct from the SSHS.

Individuals with a suspected latex allergy should ideally be offered a consultation with a clinician prior to being provided with a regular supply of latex-free condoms.

If you require alternative supplies to those routinely available through the CDS, please contact us or e-mail to yorsexualhealth@york.nhs.uk, tel 01904 725440

If you have any queries about the products available to order online please contact LTC Healthcare
t: 01423 326 687
t: 01423 326 686
e: sales@ltchealthcare.co.uk
w: www.ltchealthcare.co.uk

Orders will usually be despatched within 2 working days of order and will be delivered by UK Mail (07.00 – 19.00). A signature will be required as proof of delivery – this does not have to be your CDS Lead. Please let us know if there are times of day that are not suitable for deliveries. Please also provide any particular instructions (if required) to enable the driver delivering your order to find you.

Orders

You must confirm your compliance to our terms of ordering before placing an order.