We are aware of increasing numbers of cases of Monkeypox present in the UK population.

If you have a sexual health concern AND have any of the following symptoms, please call our central booking line (see above for Bank Holiday opening times) on 01904 721111 and one of our team will be able to get you the help you need.

Do not come directly to clinic if you have any of these symptoms:

  • Rash on any part of your body
  • Fever
  • New lump/s in neck, groin or under your arm


  1. Are you a gay, bisexual or other man who has sex with men?
  2. Have you had contact with someone with confirmed Monkeypox in the 21 days before symptom onset?
  3. Have you travelled to West and Central Africa, in the 21 days before symptoms onset

In the event you answer yes to any of the above please stay at home and isolate and call NHS 111 or your local sexual health services.

Things I can do to relieve symptoms of suspected Monkeypox virus

  • Take regular paracetamol if safe to do so (do not exceed recommended dosage)
  • Keep yourself hydrated by drinking plenty of water
  • Keep any blisters or sores clean and covered with light cotton clothing or dressing if appropriate
  • Where possible self isolate away from household contacts and pets


We are unable to supply repeat contraceptive pills, patches and injections for those aged 20 in York and over these must be provided by your GP.

We can supply repeat contraceptive pills, patches and injections for those aged 20 in North Yorkshire. 

We can insert, exchange and remove implants and contraceptive coils for all ages and start all service users on a new form of contraception.

If you are experiencing severe pain and our clinics are closed please telephone NHS 111, for help and information 24 hours a day 365 days a year or attend the nearest A&E department. 

If you require Sexual health/Contraception care, please call our central booking line from 8:15am to 5pm Monday to Thursday and 8:15am to 3:30pm Friday and 9am to 12pm Saturday, on 01904 721111 and press option 1. 

Please note - we are not able to offer 'walk-in' services - all appointments need to be arranged through our booking team

Aged 17 or under? You can also text us on 07973 775692 to make an appointment Monday-Friday 8.15am-3:30pm. 

We kindly ask that you continue to wear face mask when you attend our clinics. 

If you are unable to speak on the phone for any other reason (i.e. hearing impairment or at risk within your home) you can email us on

No symptoms but want an STI screen? Please order a testing kit online:

For York

For North Yorkshire

Your GP may be able to help with your contraception needs.





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Outpatient HIV care

Testing and reviews

All patients will be reviewed based on the national standards and their clinical needs following diagnosis and starting of ART. This will include a minimum of a six month and annual review appointment. You will have more appointments if you are newly diagnosed. 

The six month review will include blood taking, offer of a sexual health screen and health review.

The annual review includes assessment and discussion related to your:

1. Cardiovascular health

2. Bone health

3. Renal health

4. Sexual and reproductive health and psychosexual wellbeing

5. Mental health and psychosocial wellbeing

6. Antiretroviral therapy (ART) and non-ART management

7. Preventative medicine

8. Monitoring of comorbidities

9. Neurocognitive impairment

If you are living with HIV, have a cervix and are over the age of 25, we recommend that you have a smear test once a year. We will offer this to you at your appointment. You will also be offered asymptomatic STI screening. 

Telling your GP that you have HIV

You don't have to tell your GP that you have HIV. Some people are reluctant to tell their GP because they are worried about confidentiality. However, there are some reasons why it makes good sense to tell your GP that you have HIV. It will help them provide the most appropriate treatment and care. For example, if you are taking HIV treatment, it’s important to consider potentially harmful interactions with other medications. Knowing that you have HIV will enable your GP to look out for signs and symptoms of illnesses or side-effects.

Sexual health and contraception

If you would like a sexual health screening, whether you have symptoms of an STI or not, click here for more information.

If you do not have an undetectable viral load, your sexual contacts might want to consider PrEP. PrEP is a pill that can prevent HIV transmission if taken correctly. For more information, click here

We can also offer vaccinations for HPV, Hepatitis A and Hepatitis B to most at risk groups. For more information and eligibility, click here

If you would like to find out more about your contraception options:

Click here if you are 19 or under.

Click here if you are 20 or over.

Who will be involved? 

The HIV team is made up with different professionals who all have an important role to play in your care. We work very much as a team and you may see a doctor or a nurse at your clinic appointments.

Consultants / Registrars: You will see a consultant or a registrar if you are newly diagnosed and if your care is complex or you have other health conditions as well as HIV. They will see you for your consultations at the clinic, prescribe your treatment and arrange any follow up care or tests.

Advanced nurse specialists: You will see an advanced nurse specialist at some of your appointments in the clinic. They will carry out your consultation, and may prescribe your treatment as well as arranging for your blood tests which will take place at the same appointment.

Pharmacist: We have a specialist pharmacist within the team who may contact you to discuss your medication. They may also prescribe your treatment.

Admin: We have our own admin support that has a direct phone line. Any appointment queries should be directly to that number. If you are transferring your care to us from another area, they will liaise with you regarding details of your previous care provider.

Wellbeing & Support Team: Your clinical team will discuss the wellbeing & support team with you during your consultation. The team may contact you following your first clinic appointment for an introduction. They will keep in touch through the first few weeks of your care and complete an informal assessment to best see how they can provide support to you and your family or friends if needed. The team also arrange virtual and face to face support sessions.

Clinical Psychologist: We can refer you to our expert psychologist if needed, discuss with you if they can help with adjusting to your new diagnosis, the stress and grief and making key changes to thinking based on trauma, complex issues, abuse, phobias and fears.

Some things to bear in mind to help us help you:

Appointments: If you need to change an appointment, please give us at least 24 hours’ notice. That allows the appointment to be used by someone else if needed.

Medication: You can decide if you wish your medication to be delivered to your home or for you to collect from the clinic. If you are running low on medication please contact us giving us a least 2 weeks’ notice before you run out. We need time to arrange a prescription and delivery.

Letters: We can provide a letter for travel purposes to explain that you need to carry your medication with you. Please give us 2 weeks’ notice.

Living well with HIV:

Click here for more information on self care for people living with HIV. 

Feedback on the service: 

Our team continually looks at ways in which we can improve our services. We need your help to do this. From time to time we may ask for your feedback at your appointment or via email. If you don’t wish to participate in this you can email us on: to opt out.