Important information about the Coronavirus (COVID-19)

Until further notice all of our Queue & Wait, Test & Go and routine appointment services are suspended to help reduce the spread of Coronavirus (COVID-19) and to enable some of our staff to be re-deployed. Although we have limited capacity we are still trying to help as many people over the phone as we can and if you need to be seen in a clinic this can be arranged after you have spoken with one of our nurses.

Please call 01904 721111 (8:30am - 6pm) Monday to Thursday and 8:30 to 4pm Friday to arrange a discussion with one of our clinical staff. If you feel the issue is URGENT e.g. you need emergency contraception, HIV post-exposure treatment or have new and significant symptoms, please let the booking team know. Our 'contact us' option on the website can be used but there may be some delays in responding to non-urgent queries. 

If you are under 18 and/or are living in a situation where you are unable to safely call us, please text us on 07980 973337. We will reply to you within 1 - 2 working days. Please note that this texting service is not for routine enquiries. If you feel your safety is at risk please contact the Police.

Clinic Closures -  we are currently only operating clinics in York, Selby, Harrogate, Scarborough, Northallerton, Catterick and Skipton - all other clinics are temporarily suspended.

Please note that ALL patients, visitors and staff are required to wear a mask or face covering in all NHS buildings. If you do not have your own face covering we can provide you with a mask when you attend your pre-arranged appointment. Thank you for your understanding.

ONLINE SERVICES - free condoms are available via the website for residents of York and North Yorkshire. Online testing is available for those most at risk of STIs or who have been advised to do a test


For information on coronavirus (COVID-19), please visit

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I want to have / exchange or remove my coil

We offer appointments to fit, exchange and remove contraceptive coils. This includes the copper coil (IUD) and Mirena/Kyleena coils (IUS).

We are only commissioned to fit coils for contraceptive purposes. For coils for non-contraceptive reasons you can access this from some GPs. Please contact your GP to discuss your coil fit or exchange if it is not for contraception.

I would like a coil fit/exchange

This is usually a two-step process of initial discussion followed by a procedure appointment. The first step would be  a consultation  to discuss your history and check  that this is the right method for you. This consultation can be done over the phone or in clinic. Please read the information on the sexwise website here before attending. 

Information on the copper coil (IUD)

Information on the hormonal coil (IUS)

Please call 01904 721111 or see Clinics and Services for our Q&W8 times.

You will need to ensure you are not pregnant by using a reliable method of contraception prior to a coil fit.

You need to abstain from sex or use condoms 7 days before the coil exchange.You will need to use a reliable form of contraception if your coil has already expired.


I have a coil and I would like it removed

Please call 01904 721111 or see Clinics and Services for our Q&W8 times.

You need to abstain from sex or use condoms  7 days  before the removal.

If your coil is out of date please ensure you are using reliable alternative contraception.