Important information about the Coronavirus (COVID-19)

Until further notice all of our Queue & Wait, Test & Go and routine appointment services are suspended to help reduce the spread of Coronavirus (COVID-19) and to enable some of our staff to be re-deployed. Although we have limited capacity we are still trying to help as many people over the phone as we can and if you need to be seen in a clinic this can be arranged after you have spoken with one of our nurses.

Please call 01904 721111 (8:15am - 6pm) Monday to Thursday and 8:15am to 4pm Friday to arrange a discussion with one of our clinical staff. If you feel the issue is URGENT e.g. you need emergency contraception, HIV post-exposure treatment or have new and significant symptoms, please let the booking team know. Our 'contact us' option on the website can be used but there may be some delays in responding to non-urgent queries. 

If you are under 18 and/or are living in a situation where you are unable to safely call us, please text us on 07980 973337. We will reply to you within 1 - 2 working days. Please note that this texting service is not for routine enquiries. If you feel your safety is at risk please contact the Police.

Clinic Closures -  we are currently only operating clinics in York, Selby, Harrogate, Scarborough, Northallerton, Catterick and Skipton - all other clinics are temporarily suspended.

Please note that ALL patients, visitors and staff are required to wear a mask or face covering in all NHS buildings. If you do not have your own face covering we can provide you with a mask when you attend your pre-arranged appointment. Thank you for your understanding.

ONLINE SERVICES - free condoms are available via the website for residents of York and North Yorkshire. Online testing is available for those most at risk of STIs or who have been advised to do a test

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For information on coronavirus (COVID-19), please visit https://www.yorsexualhealth.org.uk/coronavirus-corvid-19-information/

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Important information about the Coronavirus (COVID-19):

Until further notice all of our Walk-in services are suspended to help reduce the spread of Coronavirus (COVID-19). This means that you are unable to be seen without talking to our central booking team.

To contact central booking please call 01904 721111 to arrange an appointment. During this call you will be asked a serious of questions to help identify if you may be experiencing symptoms of Coronavirus (COVID-19)

Do you have:
• A New continuous Cough and /or
• A High Temperature

If you have symptoms of coronavirus infection (COVID-19) however mild we will advise you to self-isolate at home for a period of 7 days from when your symptoms started. If you have sexual health or contraception concern we will arrange for a Doctor or Nurse to call you back within 48 hours. They can then discuss an appropriate plan of care with you.

The latest information on symptoms of Coronavirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/

For individual clinic updates:

Please call 01904 721111 or see our clinics & services page.

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