YorSexual Health will take part in the York 10k on August 4th for York Teaching Hospital Charity!
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7th March 2016
Students from the University of York have been in touch to ask why they have recently had to experience long waits at our Monkgate Clinic.
We are sorry to hear that some students have experienced long wait times and appreciate how frustrating this can be.
Due to new contracting arrangements we now offer an integrated sexual health service, which means that both sexual health and contraception needs can be addressed in one consultation, reducing the need for our service users to use two different services, as has been the case in the past. This does mean however that some consultations can take up to 40 minutes, which may make it appear that a clinic is not busy.
At Monkgate we run several appointment clinics alongside our walk-in service. This can mean that those people who have a booked appointment will often be seen soon after their arrival, whereas those attending the walk-in service will have to wait.
We aim to ensure that people attending our walk-in services should not have to wait longer than two hours before they are seen by a health professional. Unfortunately, there are times where unexpected situations cause delays, but we are committed to identifying and resolving any problems that contribute to long wait times.
We have some suggestions that may be of help to students at the University of York who wish to access our services:
We are always interested to hear your feedback, so that we can make further improvements to our service. If you would like to let us know your comments you can do so here.